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Consumer complaints - new options
From 1st October 2008 there is a change in the way consumers can deal with complaints about energy suppliers, postal services and estate agents. The Consumers, Redress and Estate Agents Act, passed in 2007, requires all postal services, energy suppliers and estate agents to be members of an independent dispute resolution scheme.
Read more about New ADR Options for consumer disputes
Recently the Financial Ombudsman Service published proposals for naming and shaming the financial businesses which get the most complaints. In fact, during the first six months of this year, 31% of new cases related to just 4 businesses, each of which had over 2,000 complaints.
Read more about Complaints about financial businesses – what might it mean to name and shame?
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